Resume

Shannon Pisarsky

Residence
 Silver Lake, Ohio
Contact
 shannon@shannonwhalen.com
Technical Skill Set
Server Administration VMware, Windows NT, Windows 2000, 2003, 2008, Linux, Unix, Exchange (5.5, 2000, 2007), Apache, COGNOS, Citrix
Networking DHCP, DNS, WINS, Windows, Unix, Linux, Cabling, TCP/IP, Routers (Cisco, Linux), Firewalls (Linux), Switches, Hubs, Wireless networking and security (WiFi, WEP)
Internet and Graphics Photoshop, Paint Shop Pro, HTML, XHTML, PHP, FTP, SSH, Telnet
Hardware PC Hardware repairs, builds and upgrades, network and phone cabling, printers, Telephone Systems, PDA
Programming C/C++, C#, Java, PHP, SQL, Ext JS, Ruby on Rails
Professional Experience
May 2007 - Present
 Commercial Timesharing, Inc.
Software/Network Engineer
  • Design, development, testing and maintenance of software
  • Administration of VMware ESX Farm
  • Design, installation and administration of Cisco WLAN
  • Primary developer for Accelerated Analytics ®
  • Supervision and mentoring of junior personnel
  • Installation and maintenance of Polycom videoconferencing system
January 2005- May 2007
 Interplan Health
Network Administrator
  • Administration of multiple servers in a Windows 2000 Active Directory WAN
  • Configure network routing with Cisco and Watchguard equipment
  • Evaluate telecommunications needs
  • Coordinate installation of data lines and equipment
  • Plan and execute security policies for network
  • Plan and maintain reliable backup rotation of network and business system data
  • Troubleshoot and resolve problems accessing network resources
  • Administer MySQL database
  • Manage large-scale technology projects
  • Prepare annual budget for technology
  • Conduct personnel interviews and performance reviews
May 2003- January 2005
 ERICO Products
Global Service Desk Analyst
  • Provide first and second tier technical support for North America, Asia, Australia, South America and Europe
  • Responsible for upgrade and repair of hardware
  • Network Administration with Windows 2000 Active Directory
  • Troubleshooting and resolution of worldwide network outages
  • Create and update service tickets in HEAT database
  • Microsoft Exchange 5.5 administration
  • Minor SQL administration on Progress database
April 2002 - May 2003
 Strong Tool Company
Network Engineer
  • Responsible for all hardware purchases, maintenance, upgrade, and repair
  • Installation of all company software
  • Create and maintain security firewalls between the Internet and corporate LAN/WAN using both Cisco and low-cost Linux products
  • PC /Network support for local and remote users
  • Responsible for server administration of Windows NT, Windows 2000, Linux, Unix (AIX), Exchange
  • Design network infrastructure and run new cabling for voice and data requirements
  • Manage installation orders and trouble tickets for data and voice
  • Web Development on corporate web page and Linux-based intranet using Apache, HTML, PHP, MySQL
  • Managed IT intern program including supervision and performance reports
2001 - 2002
 Lakeland Community College
Instructional Technologies Technician
  • Support, maintenance, and troubleshooting of LAN, computer and audiovisual equipment
  • Setup of video conferencing technologies
  • Corporate conference equipment installation and troubleshooting: LAN, Audio, Visual, Computers
  • Organization of distance learning resources
November 1995 - April 2002
 University Hospitals of Cleveland
Technician in Pharmacy Services
  • Preparation and delivery of all medications for pediatric patients
  • General technical support of PC Hardware and Software
  • LAN troubleshooting
  • Use PCOSS operating system to run reports, bill patients, and re-order medications
  • Training of new employees
Past Projects
  • Migrated users and servers between Windows Active Directory domains
  • Managed installation of Nortel BCM phone systems in multiple locations
  • Implemented monitoring of network bandwidth between sites to evaluate telecommunication needs using open source software on a Fedora Core server
  • Deployed system updates worldwide
  • Consolidated regional support desks into one Global Service Desk
  • Implemented a new backend business system, including hardware (IBM RISC architecture) and software (Prophet21 on the AIX platform)
  • Designed and evaluated a Voice-over-IP telephone solution for corporate headquarters
  • Managed corporate e-commerce web site project, including site design and process oversight
  • Implemented a security layer using SSH server on a Linux platform for remote user and customer access to business system
  • Setup a VPN connection between vendor business systems, a value added network, and the corporate backend system using L2TP on Cisco products
  • Completed setup and installation of all computer, voice, data, and printing equipment for two new branch offices
  • Setup Internet access for all branch offices using low-cost Linux software on legacy hardware for firewall, gateway, and proxy services
Certification
 CompTIA A+
Career ID: COMP001001128790
Professional Associations
 Institute of Electrical and Electronics Engineers (IEEE)
Member Since 01/2004
Education and Training
 Lakeland Community College
A.A.B. in Information Systems - December 2002


The University of Akron
B.S. in Computer Science - May 2007
Academic Accomplishments
  • Recipient of the Marjorie J. Karlson Memorial Scholarship for 2 consecutive academic years
  • Honored as an outstanding woman scholar by the Members of the University of Akron - Women in Higher Education organization
  • Participated in the 2nd Annual Computer Science Day held by the University of Akron - Department of Computer Science
References provided upon request.